Accepted Payment Methods

Customers can pay for their orders using the following options:

• 💳 Credit & Debit Cards – Visa, MasterCard, American Express (processed via Network International)
• 💵 Cash on Delivery (COD) – Available for select products and delivery locations within the UAE
• 📱 Digital Wallets / UPI (where supported) – Apple Pay, Google Pay, Samsung Pay, etc.
• 💼 Bank Transfers – Available for large or bulk orders, subject to approval

Payment Currency

• All transactions on FunkySouq are processed in AED (United Arab Emirates Dirham).
• If you are using an international card, your bank may charge a currency conversion fee as per their policy.

Payment Security

• All card payments are processed through Network International, a PCI DSS-compliant payment gateway.
• FunkySouq does not store card details on its servers.
• 3D Secure (Verified by Visa / MasterCard SecureCode) authentication is mandatory to protect against unauthorized use.
• Transactions comply with UAE Central Bank and AML (Anti-Money Laundering) guidelines.

Cash on Delivery (COD) Policy

• COD is available only for orders under a specified limit.
• Customers must provide exact change at the time of delivery.
• Repeated refusals of COD orders may result in suspension of COD option for that customer.

Payment Confirmation

• Once a payment is successfully processed, customers will receive a payment confirmation email/SMS along with the order details.
• In case of a payment failure, customers are advised to retry or use an alternate payment method.

Refunds & Reversals

Refunds for cancelled or returned orders will be credited back to the original payment method only.

Refund processing timelines:

• Card / Wallet Payments – 7 to 10 working days
• Bank Transfers – 10 to 12 working days
• COD Refunds – Processed via bank transfer only (no cash refunds)

FunkySouq is not responsible for delays caused by the customer's bank or payment provider.

Fraudulent or High-Risk Transactions

• FunkySouq reserves the right to block, hold, or cancel orders flagged as suspicious by our fraud detection system.
• Payments may be subject to additional verification (ID proof, bank confirmation, etc.).
• Any fraudulent attempt will be reported to UAE authorities under applicable AML/CFT laws.

Failed Transactions & Double Charges

• If a customer is charged but the order does not go through, FunkySouq will verify with the payment gateway and refund the duplicate charge within 7–10 working days.

Dispute Resolution

• Any payment-related disputes should be raised within 14 calendar days of the transaction.
• Disputes will be resolved in accordance with UAE consumer protection and e-commerce laws.

Governing Law & Jurisdiction

• This Payment Policy is governed by UAE Federal Law.
• Any disputes arising from this policy shall be subject to the exclusive jurisdiction of Dubai Courts.

Contact for Payment Support

For questions, concerns, or issues regarding payments, please contact: