Return Eligibility

• Customers may request a return within 7 calendar days of receiving their order.
• Only unused, unworn, and unwashed items are eligible.
• Products must be returned in their original packaging, with all tags, labels, accessories, manuals, and authenticity documents (if any).
• Returns are not accepted for the following categories, in line with UAE hygiene and consumer safety standards:
  • Lingerie and innerwear
  • Swimwear
  • Cosmetics & beauty products (if seal is broken)
  • Clearance / final sale items
  • Customized or personalized items

Return Process

1. Log in to your FunkySouq account.
2. Go to My Orders → Request Return/Exchange.
3. Select the item(s) and reason for return.
4. Schedule a pickup with our logistics partner (or drop-off at a designated center, if available).
5. Our team will perform an initial verification at pickup.

Quality Check

• Once the product reaches FunkySouq's fulfillment center, a mandatory quality check is performed.
• Refunds or exchanges will be approved only if the product passes inspection (unused, intact, in original packaging).
• Items failing the check will be returned to the customer at their own shipping cost.

Refund Timelines

• Once approved, refunds are processed within 7 working days of receiving and verifying the returned item.
• Refund method:
  • Card Payments → Refunded to the same card.
  • Cash on Delivery (COD) Orders → Refunded to FunkySouq Wallet or via Bank Transfer (customer to provide signed bank details).
• Refunds may take additional time depending on the bank's processing cycle. FunkySouq is not responsible for delays caused by external banking networks.

Damaged, Defective, or Wrong Items

• If you receive a product that is damaged, defective, or different from what you ordered, report it within 48 hours of delivery through our customer support.
• Such cases will be prioritized, and full refunds or replacements will be issued at no extra cost.
• FunkySouq will bear all reverse shipping and replacement costs in these cases.

Non-Compliance & Abuse

• Any attempt to return used, worn, tampered, or counterfeit items will lead to rejection of refund.
• FunkySouq reserves the right to blacklist customers who repeatedly misuse the return/refund system.

Responsibility & Shipping

• For approved returns, FunkySouq's logistics partners will arrange pickup.
• Customers are responsible for ensuring the product is securely packed to avoid damage during return transit.

Refund Exceptions

Refunds will not be provided in the following cases:

• Returns requested beyond the 7-day window.
• Products returned without original packaging/tags.
• Hygiene-restricted items (lingerie, swimwear, cosmetics, etc.).
• Customized, made-to-order, or clearance items.

Legal & Compliance

• This Refund & Return Policy is in full compliance with:
  • UAE Federal Law No. 24 of 2006 (Consumer Protection Law)
  • UAE Commercial Transactions Law
  • FunkySouq's Vendor Agreements & Platform Guidelines
• Any disputes arising shall be subject to the jurisdiction of Dubai Courts, UAE.

Contact Us

For any questions or to initiate a return, please contact: